RETURN POLICY
Return & Refund Policy
At MorisMos, customer satisfaction is our priority. Please review our policy below regarding order cancellations, returns, refunds, and related matters.
Order Cancellation
Orders may be cancelled before they have been processed, produced, or shipped.
If your order is cancelled before shipment, you will receive a full refund.
Once an order has been shipped, it can no longer be canceled.
To request a cancellation, please contact us as soon as possible at support@morismos.com.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
The item must be unused, unwashed, and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order number is required.
To initiate a return, please contact us at support@morismos.com with your order number. Our customer support team will provide return instructions and the appropriate return address.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If approved:
Your refund will be issued to your original payment method.
Processing times may vary depending on your payment provider or financial institution.
Please note that original shipping charges are non-refundable unless the return is due to our error.
Late or Missing Refunds
If you have not received your refund:
Verify that the refund has not already been posted to your bank or payment account.
Contact your credit card provider, as processing times may vary.
Contact your bank, as refunds often require additional processing time.
If you have completed these steps and still have not received your refund, please contact us at support@morismos.com.
Defective Products
If you receive a product with a manufacturing defect or functionality issue, please contact us within 30 days of delivery.
To assist us in resolving the issue quickly, please include:
- Your order number
- A description of the issue
- Photos or videos showing the defect, if applicable
Our team will review your case and work toward an appropriate resolution, which may include a replacement, refund, or store credit.
Damaged Items
If your order arrives damaged during transit, please contact us within 7 days of delivery at support@morismos.com.
Please provide:
- Your order number
- Clear photographs of the damaged item
- Photographs of the shipping box and packaging materials
Please retain all original packaging materials until your claim has been reviewed, as they may be required for carrier investigations.
Limitations of Liability
MorisMos shall not be responsible for damages, losses, or injuries resulting from misuse, improper handling, unauthorized modifications, normal wear and tear, or failure to follow product care instructions.
To the fullest extent permitted by applicable law, our liability shall be limited to the purchase price of the product.
Product Information, Pricing & Availability
We make every effort to ensure that product descriptions, images, pricing, and availability information are accurate. However, occasional errors may occur.
Correct any errors, inaccuracies, or omissions.
Modify or update product information without prior notice.
Cancel orders affected by pricing or inventory errors.
If an order is cancelled after payment has been received, a full refund will be issued promptly to the original payment method.
Product images are for illustrative purposes only and may vary slightly from the actual product due to screen settings, manufacturing variations, or updates.
Indemnification
By using our website and services, you agree to indemnify, defend, and hold harmless MorisMos, its affiliates, officers, directors, employees, agents, and partners from any claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees, arising from your violation of these terms or misuse of our services.
Errors and Omissions
While we strive for accuracy, typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, and other information may occasionally occur.
We reserve the right to correct such errors and to cancel or refuse any order placed based on incorrect information. If payment has already been processed for a canceled order, a full refund will be issued.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact our Customer Support Team:
Email: support@morismos.com
We are committed to providing prompt assistance and ensuring a positive shopping experience for every customer.